Terms of service

TERMS & CONDITIONS — CASA VALORE

1. Introduction            

These Terms and Conditions govern the use of the CASA VALORE website and the purchase of products through our online store. By accessing the website or making a purchase, the user agrees to these Terms and Conditions.

CASA VALORE reserves the right to update or modify these terms at any time. The most recent version will always be available on the website.

2. Company Information

CASA VALORE (Company / Brand — insert legal details, if applicable) Contact email: suporte@casavalore.com

3. Use of the Website

By using the website, the customer agrees to: • Provide accurate and up‑to‑date information • Not use the website for fraudulent purposes • Comply with all applicable legal regulations

CASA VALORE may suspend or block access to users who violate these terms.

4. Products and Availability

CASA VALORE offers curated, selected products. We make every effort to ensure that: • Product descriptions are accurate • Images faithfully represent the items • Availability is updated regularly

However, variations in color, texture, or details may occur due to lighting, screens, or manufacturing processes.

If a product becomes unavailable after purchase, the customer will be notified and the full amount refunded.

5. Pricing

All prices shown include VAT (where applicable). CASA VALORE reserves the right to change prices at any time without prior notice.

The valid price is the one displayed at the time of purchase.

6. Payments

We accept the payment methods available at checkout. Payments are processed securely through certified platforms.

CASA VALORE does not store payment data.

7. Shipping and Delivery

Orders are shipped to the address provided by the customer. Delivery times vary depending on the destination and the selected shipping method.

CASA VALORE is not responsible for delays caused by: • Carriers • Weather conditions • External factors beyond our control

Detailed information can be found in the Shipping & Delivery Policy.

8. Returns and Refunds

Customers have the right to return a product within 14 days of receipt, provided the item is: • New • Unused • With original tags and packaging

Personalized items, intimate products, or sealed items that have been opened are not eligible for return.

The full process is described in the Returns & Refunds Policy.

9. Warranty

All products are covered by the applicable legal warranty. The warranty does not cover damage caused by: • Misuse • Natural wear and tear • Lack of proper care

If the product is defective, the customer must contact us within 48 hours of receipt.

10. Intellectual Property

All website content — text, images, logos, design, graphics — is the property of CASA VALORE or its partners.

Reproduction, distribution, or use without prior authorization is prohibited.

11. Privacy and Data Protection

CASA VALORE processes personal data in accordance with GDPR and our Privacy Policy.

Data is used solely for: • Order processing • Customer communication • Marketing (with consent)

12. Limitation of Liability

CASA VALORE is not responsible for: • Damage resulting from misuse of products • Temporary website interruptions • Technical errors or external failures

We make every effort to ensure a safe and continuous service.

13. Applicable Law and Dispute Resolution

These Terms and Conditions are governed by Portuguese law. In case of dispute, the customer may resort to: • Alternative dispute resolution (ADR) • The competent Portuguese courts

14. Contact

For questions related to these Terms and Conditions:

CASA VALORE — Customer Support Email: suporte@casavalore.com