Refund policy
RETURN & REFUND POLICY — CASA VALORE
1. Introduction
At CASA VALORE, we want every customer to feel confident and satisfied with their purchase. If, for any reason, the product does not meet your expectations, we offer a simple, transparent, and fair return process.
This policy applies to all purchases made through our online store.
2. Return Period
Customers may request a return within:
14 days after receiving the order (right of withdrawal)
The product must be in the same condition in which it was received.
3. Return Conditions
To be eligible for a return, the product must:
Be new, with no signs of use
Include all original tags, packaging, and accessories
Show no damage, odors, or alterations
Be accompanied by the invoice or proof of purchase
Products that do not meet these conditions may not be eligible for a refund.
4. Non‑Returnable Items
For hygiene, safety, or customization reasons, we do not accept returns of the following items:
Personalized or made‑to‑order products
Intimate or personal‑use items
Sealed products that have been opened
Items showing signs of use
If you have questions about a specific product, our team is always available to assist.
5. Return Process
Send an email to: suporte@casavalore.com
Include the order number and the reason for the return.
You will receive detailed instructions on how to proceed.
The customer is responsible for return shipping costs, except in cases of CASA VALORE error or defective products.
Once the product arrives at our warehouse, it will be inspected by our quality team.
6. Refunds
After the return is approved:
The refund will be issued using the same payment method used for the purchase.
Processing time is 3 to 10 business days, depending on the bank.
Initial shipping costs are non‑refundable, except in cases of CASA VALORE error.
If the product shows signs of use or damage, the refund may be partial or refused.
7. Exchanges
We currently do not offer direct exchanges.
If you wish to receive another product, simply return the original item and place a new order.
8. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
Contact us within 48 hours of delivery.
Send clear photos of the product and packaging.
CASA VALORE will cover all replacement or refund costs.
9. Lost or Undelivered Orders
If your order is not delivered within the estimated timeframe:
We will investigate the issue with the carrier.
If the loss is confirmed, a full refund or replacement will be issued, according to the customer’s preference.
10. Contact
For returns, refunds, or any related inquiries:
CASA VALORE — Customer Support
Email: suporte@casavalore.com
We are here to ensure your experience is always positive.